It's not necessarily against the law to refuse someone service at a restaurant if the person or party of people is going to make other patrons uncomfortable, so when Brandon Ruzbacki and his Service Dog Murphy visited Duffs in Orchard park, they were denied service, According to News Reports.

The News Report says that, upon entering the Duff's Restaurant in Orchard Park, this is what the Owner told Brandon Ruzbacki:

"He told me he was not going to let me in here with my dog because he's a sanitation risk and what if he bites somebody," 

According to the story, it seems Murphy was not wearing one of those Service Dog Vests so the manager thought Brandon was just a person coming in with a regular pet dog until Brandon informed him differently.  Brandon showed the Service Dog's (Murphy's) Card, even though he was not required to show anything.

The News Story reveals that:

According to the Americans with Disabilities Act, a service animal is any dog that is individually trained to work for the benefit of someone with a disability and that can be a physical, sensory, psychiatric, intellectual or mental disability.

The News Story also explains this:

By law, business owners can only ask two questions.
"Is this a service dog and what service does he provide for you.  According to the Americans with Disabilites Act, a service animal is any dog that is individually trained to work for the benefit of someone with a disability and that can be a physical, sensory, psychiatric, intellectual or mental disability. 

The News Report says that Brandon did identify Murphy as a Service Dog and told the owner that he has PTSD...which he did not have to do.  Subsequently Brandon posted the experience on Facebook which caused Duffs much negative feedback, forcing the owner, Philip Kinecki, to come forward with this statement after sharing that two people had come in days before with their pets and were denied :

"I should've known the rules and I didn't exactly understand the difference between the dog designations and what it means to be a service dog and now that I do I feel even worse," said Philip Kinecki, the owner of Duff's in Orchard Park.

The News Article concludes, saying:

Kinecki says he believes this incident may hurt his business but he says he's learned from this mistake. The corporate Duff's has issued an apology and says it will re-train its staff on the law.

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